1. General Policy
Due to the customized and technical nature of our solutions, all sales are considered final. However, we do understand that certain situations may warrant review. We may offer refunds at our sole discretion under the following conditions:
2. Eligibility for Refunds
You may be eligible for a partial or full refund if:
The service was not delivered as agreed due to a fault on our part.
The product delivered was defective or non-functional, and we are unable to resolve the issue within a reasonable time.
A cancellation request was made before the development or implementation work began.
You were charged in error for a product or service.
3. Non-Refundable Conditions
Refunds will not be issued in the following cases:
Change of mind after project initiation or product delivery.
Delays or issues caused by lack of communication or missing information from the client.
Custom or personalized solutions that have already been developed or deployed.
Ongoing services or subscriptions after usage.
Third-party service fees (e.g., payment gateways, hosting, domain registration).
4. Process for Requesting a Refund
To request a refund, please contact us at:
Email: shiva@idd.services
Phone: +91 8668769640 ; +91 8237185554
Address: Flat No- B-303, Shri Jai Amba Garden City Bakul,V.M.V., Amravati – 444604
Maharashtra | INDIA
www.idd.servics
🕒 Timeframe: Requests must be made within 7 days of service delivery or payment.
Please include your order details, description of the issue, and any supporting evidence.
5. Resolution Timeline
All refund requests are reviewed on a case-by-case basis. Once we receive your request:
We will respond within 3–5 business days.
If approved, the refund will be processed within 7–10 business days via the original payment method.
6. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on our website.
7. Contact Us
If you have questions or concerns about this policy, feel free to reach out:
📧 Email: shiva@idd.services
🌐 Website: https://idd.services/
Phone : +91 8668769640 ; +91 8237185554